Call handlers like Sarah take emergency 999 calls from all over Scotland. | BBC Scotland
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This police emergency call handler has been commended for her quick-thinking after realising a call ostensibly ordering a pizza was in fact a woman in urgent need of help. The Metropolitan Police shared the audio of the call on social media, with the 999 caller's words voiced by an actor. The handler, who has not been named, structured her questions so the caller could answer in brief
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