Problem Management enables IT teams to prevent incidents by identifying the root cause. Learn about the overall process, benefits, and best practices.

Problem management is a core component of the ITSM framework and is the process for identifying and managing root causes and potential IT incidents. Problem management identifies and manages …

Problem management is concerned with finding the underlying cause of each incident and offering a permanent solution to the cause of the problem. IT teams set standards for problem analysis, …

Feb 18, 2025 · Problem management is an 8 step framework most commonly used by IT teams. You can use problem management to solve for repeating major incidents. By organizing and structuring …

Problem Management is the process of finding and fixing the root causes behind incidents in IT. Instead of just solving issues as they come up, it focuses on understanding why they happen and making …

Jul 9, 2025 · Problem management is an aspect of IT service management (ITSM) that focuses on identifying, analyzing, and resolving the root causes of IT incidents. It involves reactive steps to …

This guide covers the essential process, key principles, roles, and modern AI-powered approaches to make problem management more effective.

Dec 11, 2025 · In this article, we discuss what problem management is, explain what problem management professionals do and describe the process of problem management, along with its …

What Is Problem Management? Problem management is a critical IT service management (ITSM) process that focuses on identifying, analyzing, and resolving the root causes of recurring IT incidents.

This guide delves into the various approaches of problem management, as well as the processes behind them, and provides practical examples to help you properly prepare for your problem management …