In India, call centre bosses allegedly sterilised female call centre agents without their knowledge between 2004 and 2008, according to Gurudas Dasgupta, a powerful trade unionist who has since passed ...
Disappointing customer experiences could cost businesses £3 trillion by 2026. This is a real windfall for those who know how to streamline the customer journey, whether online or omnichannel, ...
On France Inter on Tuesday 28 October, Stanislas Niox-Chateau announced the launch of an AI-based medical assistant, which will initially respond to parents. True or false, on a subject that concerns ...
Nous passons une grande partie de nos vies dans les transports, les métros, les bus. A Paris, la ligne 14 et son prolongement ont tout changé. Dans le RER, tout ne fonctionne pas bien. Mais à NYC, ...
474 boutiques, un chiffre qui a vocation à s’étoffer, du rebranding et plus de connaissance client. Tel est le plan de la nouvelle DG, ex-Picard Surgelés, pour renouer avec la croissance. Ne reste ...
Lectures conseillées : « Super Gonflé, la bataille Uber », « Amazon confidentiel », « les Barbares », « J'ai joué avec le feu ». « La Vicomtesse d'Eristal n'a pas reçu son balai mécanique ».. En ...
Neither American Express nor Zenchef allow you to book a table at Mokonuts. Waiting time: four weeks. In the evening, restaurateurs Moko Hirayama and Omar Koreitem take care of their children.
L'IA va t'elle, peut-elle remplacer une bonne journaliste et l'enquête de terrain ? Réponse, avec trois articles de Bruna Basini, ex-JDD, sur les agents conversationnels, l'expérience visiteurs dans ...
The Madagascan rioters did not vandalise or compromise the activities of the largest call centres in Antananarivo. Will AI take care of it, quietly? Amazon, SFR, Meetic, Editis, Canal+, Carrefour ...
Companies, dentists, and Cécile de France are rushing to adopt chatbots. Why? In Dalloway, Clarissa Katsef, a writer suffering from writer's block, throws herself into the chatbot that gradually ...
Thanks to Vocalcom's Universal CRM Connector (HUCC), Intelcia's call centre agents can identify callers by automatically consulting customer records in Microsoft Dynamics as soon as the call comes in, ...
Enshittification, the shitification is underway. Can we react, now that we have accepted to become addicted, and in any other way than with Luigi Mangione's method? Enshittification, what are we ...
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