Are virtual tours finally ready for their close-up? We think so. Not long ago, Matterport was the only serious player in the virtual tour software space. Their tours were revolutionary, with a catch — ...

Buyout firm Thoma Bravo is nearing a deal to acquire call center software maker Verint Systems Inc., according to people familiar with the matter. The deal would value Verint at about $2 billion, ...

Customers don’t only focus on the products and services you deliver. They choose brands based on service and support, with more than half of consumers switching to a competitor after a single bad ...

As customers continue to gravitate toward brands based on experiences, the service and support your call center team provides is a crucial differentiating factor. A poorly performing call center leads ...

Len Blavatnik’s family foundation has made a $25 million donation to the USC School of Cinematic Arts to create a virtual production center. Virtual production has emerged as a key growth area for the ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

NEW TONIGHT. IT IS NO SECRET THAT ARTIFICIAL INTELLIGENCE AND VIRTUAL REALITY ARE CHANGING ALL ASPECTS OF MODERN LIVING, INCLUDING THE WAY WE LEARN. TAYLOR HERNANDEZ SHOWS US HOW LAW ENFORCEMENT ...

How to Set Up a Virtual Call Center the Right (& Easy) Way Your email has been sent Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.