Tackling ten processes simultaneously is prohibitively complex and almost certainly doomed for failure, so the default roadmap to ITIL nirvana is to slice it up process-by-process, selecting the most ...

Injazat achieves 70 per cent pass rate to surpass 45 per cent global average The Injazat Institute (TI²), a professional development initiative by Injazat Data Systems, announced that it has ...

DENVER – ITIL is about people and changing their behavior. If you can get that message across to your IT staff, you’ve won most of the battle for improved IT processes. This was the major message from ...