While more businesses have adopted intelligent customer service systems to improve efficiency, consumer complaints are mounting over chatbots' inability to understand or resolve problems, with ...

IPC, a leader in trader voice communications and trading desk technology, today announced the appointment of Sanjay Balan as its first-ever Chief Customer Officer (CCO). This newly created executive ...

Abstract: This paper proposes a Markov decision process based service migration algorithm to satisfy quality of service (QoS) requirements when the terminals leave the original server. Services were ...

SEOCHO-GU, SEOUL, SOUTH KOREA, January 1, 2026 /EINPresswire.com/ — AJ2 (CEO Gil Soo Jung) announced that it will demonstrate its proprietary algorithm–hardware integrated iris recognition platform at ...

During President Donald Trump's first year back in office, auditors said customer service at the Social Security Administration markedly improved as tens of millions more Americans were served in 2025 ...

Abstract: This study examines the decision-making interaction between a service provider adopting a congestion-based repair policy and strategic customers in a failure-prone M/M/1 queueing system. The ...

Communities across the world will unite in late December for Sarah’s Week of Service, a global initiative honoring the life and legacy of Sarah Milgrim (z”l), who was committed to sustainability, ...