While more businesses have adopted intelligent customer service systems to improve efficiency, consumer complaints are mounting over chatbots' inability to understand or resolve problems, with ...

IPC, a leader in trader voice communications and trading desk technology, today announced the appointment of Sanjay Balan as its first-ever Chief Customer Officer (CCO). This newly created executive ...

SEOCHO-GU, SEOUL, SOUTH KOREA, January 1, 2026 /EINPresswire.com/ — AJ2 (CEO Gil Soo Jung) announced that it will demonstrate its proprietary algorithm–hardware integrated iris recognition platform at ...

Both crises share common roots and solutions, researchers say. The same global food system that is fueling rising obesity rates is also accelerating climate change, according to a sweeping new ...

DALLAS, Dec. 10, 2025 /PRNewswire/ -- Trend Micro Incorporated (TYO: 4704; TSE: 4704), a global cybersecurity leader, today announced the recipients of its 2025 Trend Global Customer Awards, ...

The Bombardier Global 8000 business jet has officially entered service, with its first delivery to long-time customer Patrick Dovigi. It is the fastest civilian aircraft since Concorde, achieving a ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

PARKERSBURG — The Customer Care team at United Bank has been named Service Team of the Year in the National Customer Service Association 2025 All-Star Awards, the bank announced. United competed ...

Prosecutors say members of the Somali diaspora, a group with growing political power, were largely responsible. President Trump has drawn national attention to the scandal amid his crackdown on ...

Enterprises in the United States (U.S.) are on the cusp of a new reality: customer experience (CX) can’t be monolingual or anchored in English alone. Increasingly, businesses face the challenge of ...