Founded in 1925, Erie has continued to focus on affordability and exceptional customer service — two of the reasons we put it ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

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Nearly 200,000 Verizon users were affected by a nationwide outage on Wednesday, including many across the Baltimore region.

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The Odessa American is the leading source of local news, information, entertainment and sports for the Permian Basin.

ONIC, Pakistan's first e-SIM network had a larger-than-life promise, but the already-dilapidated telecom network dampens ...

Jeff Palleschi faced too many hurdles from the Indian River County Building Department during $1.4 million renovation in ...

Europe VP Andrew Bennett shares the logic for Prime's latest pacts in Spain and France, and why HBO Max is doubling down on ...

Ace Named Highest-Ranked Hardware and Home Improvement Retailer Among Competitors in Survey of 3,500 Companies OAK BROOK, Ill., Jan. 5, 2026 /PRNewswire/ -- Ace Hardware, the world's largest hardware ...