Fast, easy experiences are part of good CX, but they aren’t the most important ingredient, Taco Bell’s Dane Mathews said at ...

In today’s competitive eCommerce landscape, customer loyalty plays a crucial role in the success of every brand. One of the ...

In today’s competitive eCommerce landscape, customer loyalty plays a crucial role in the success of every brand. One of the ...

A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

Customers should feel cared for after they make a purchase, not like they need to go looking for answers, according to True ...

The logic behind asset-based incentives is simple: give shoppers something they actually own. seQura’s program offers up to ...

Adora Cruises today announced the introduction of a new loyalty membership program, the Adora Club. According to a press ...

LAS VEGAS, NV, UNITED STATES, January 7, 2026 /EINPresswire.com/ -- As the curtains rise on the International Consumer ...

Weigel’s supported more than 20 million reward transactions in 2025, the convenience-store chain reported in its end-of-year ...

Sufi K Sulaiman Joins 1cPlatform as CTO, Taking the Helm to Shape the Company’s Next Era of Intelligent Automation and ...