Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Flip, a startup that claims to offer an Amazon Alexa-like voice AI experience for businesses, has raised $20 million in a ...

The Missouri Public Service Commission approved a rate agreement Wednesday that requires Empire District Electric Company to ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the interoperability challenge by functioning as a universal adapter for AI agents.

A Zomato delivery agent ate a cancelled late-night order after a customer refused to come downstairs, triggering a viral ...

Wild Card Weekend is almost here and we have Matt Harmon and Joel Smyth here to get you ready. The two preview each game and ...

If you're a Verizon Wireless customer, Wednesday has been particularly annoying with the cell service outage. As of Wednesday ...

If you're not a Verizon Wireless customer then congratulations: You're NOT one of the literal millions of people stuck without any cellphone service for the past four-plus hours. Verizon, one of the ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Fast-food workers in Missouri received death threats from an angry customer during a refund dispute, according to a Facebook ...

City Utilities (CU) is going door-to-door to inspect customer-owned water service lines with unknown materials as part of its ...

Amid intense criticism, AYANEO unveiled a new plan to enhance customer experiences and reduce shipping times for its gaming ...