As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

I’m a manager at a small agency with an office in the NCR and I’m struggling with the news that we might be going back into the office full-time. I can’t remember a time when morale was ever this low.

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Section 1. Purpose. United States leadership in Artificial Intelligence (AI) will promote United States national and economic security and dominance across many domains. Pursuant to Executive Order ...

Draft final regulations from the Office of Personnel Management will cite “accountability to the president” as grounds for stripping tens of thousands of federal employees of their civil service ...

Target has implemented a new customer service initiative, called the “10-4” program, that requires employees to acknowledge customers who come within 10 feet of them. Under the new policy, Target ...

The policy requires employees who are within 10 feet of customers to smile, make eye contact, wave, and use friendly, approachable and welcoming body language. If staff members are within 4 feet of ...

Daniel Ghezelbash receives funding from the Australian Research Council. He is a member of the management committee of Refugee Advice and Casework Services and a Special Counsel at the National ...

Recently I received an email saying that the flight departure time for an upcoming family vacation had changed from 6:30 a.m. to 6 a.m. My wife and children — who already thought the 6:30 departure ...

September 25, 2025 Add as a preferred source on Google Add as a preferred source on Google Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a ...

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