Discover four effective strategies to safeguard your business during a recession and ensure stability in turbulent times.

A 15-week leadership and management program designed to help skilled trades professionals grow careers, teams, and ...

The promotions of Jamoree Murphy and Isaiah Zukasky to Assistant Management roles reflect Accelerated Management’s strategic ...

Professor Watson announces the opening of enrollment for the next session of Ethics in the Workplace, a specialized course ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Here’s what customers say about HDI training: “Our instructor was an exceptional presenter. He skillfully connected the course material to real-world situations, making it much easier for me to grasp ...

This is an advanced-level course for customer success managers (CSMs). It expands upon the core knowledge of customer success management best practices and strategies laid out in the CCSM Level II ...

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...

Editor's take: Customer care has become one of the most notorious business failures of the digital age, and everyone knows it. Now, artificial intelligence threatens to take this horror show of ...