United's new Agent on Demand feature enables customers to speak with airport representatives via mobile device rather than face-to-face. Photo Credit: DimaBerlin/Shutterstock.com United Airlines ...

Walmart (WMT) announced on Tuesday that it would start testing the use of drones to deliver at-home COVID-19 testing kits. In a move that advances the trend of contactless customer service in an era ...

The "new normal" is anything but normal, especially if all or some parts of your business rely on in-person customers. We are now witnessing a blending of the offline with the online as new digital ...

We are entering a post-touch world. Much of today’s technology was designed with our hands and/or fingers in mind – see product slogans like “Fits in the palm of your hand!” or “With just one swipe!” ...

A long-term fallout of the Covid crisis has been the rise of the contactless enterprise, in which customers, and likely employees, interact with systems to get what they need or request. This means a ...