Staff at four private contractors with government agency contracts say training is poor, morale is low and the attrition rate is high ...

With so many new choices on the scene lately, and many similar services and facilities – finding a starting point for one’s ...

FOS ABA Centre & Creative Hub proudly marks its fifth anniversary, celebrating five years of dedicated service in neuro ...

High-quality online training in customs administration and customs broking for those working in global supply chains ...

Now that New Year's is over, perhaps one of your resolutions was to find a new job. January is a peak period for job ...

Mumbai, Dec 13: A Central Bureau of Investigation (CBI) probe into the Igatpuri fake call-centre racket has uncovered a deeply layered and highly sophisticated operational blueprint. CBI findings ...

And it seems Cambodian online scam call centres are the primary targets. For both sides. The Chinese Embassy in Phnom Penh says it is investigating reports that several of its citizens have been ...

Finance and National Revenue Minister François-Philippe Champagne called on the CRA to fix its call centre problems within 100 days. (Credit: KAYLE NEIS) The Canada Revenue Agency has completed its ...

The Canada Revenue Agency is looking to hire or rehire about 1,700 call centre workers over the next few months to manage an influx of calls during the upcoming tax season. Melanie Serjak, an ...

The UK’s contact centre sector is set to open its doors and showcase its collective achievements as part of the inaugural National Contact Centre Day – which will take place on 4 March 2026. National ...

The Canada Revenue Agency has completed its 100-day plan to fix its call centres, but the union that represents CRA employees is pointing out that the progress made was during one of the slowest times ...

TORONTO — Companies and unions building worker training centres using money from Ontario's embattled Skills Development Fund could soon bypass planning laws, raising "significant concerns" for the ...