Training represents one of the largest investments call centers make in their workforce, yet many organizations struggle to demonstrate its actual value. Post-training assessments might show that ...
Today’s contact center agents have a much more profound impact on customer satisfaction and retention, and brand reputation. That’s largely due to the fact that customers have a much lower tolerance ...
When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact center. That’s true whether it’s through AI-driven analytics, the ...
Samsung Electronics America, in partnership with Harte Hanks, recently opened a new customer service call center in Mauldin. The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff ...
India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...
Just last month, Cisco marked the 25th anniversary of its instantly recognizable IP phones, which have been an office staple since the 2000s. Today, the way that businesses and customers interact ...
NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
Armen Kirakosian, Global Senior Manager, Learning & Development TTEC poses in Athens, Greece, Thursday, Aug. 21, 2025. Armen Kirakosian remembers the frustrations of his first job as a call center ...
Copyright 2025 The Associated Press. All Rights Reserved. Copyright 2025 The Associated Press. All Rights Reserved. Armen Kirakosian, Global Senior Manager, Learning ...
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