Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

UpClear accelerated efforts in the second half of 2025 to continue leading the industry in Gross-to-Net Revenue Management software, best practices, and peer collaboration for mid-market CPG/FMCG ...

Average handle time (AHT) in the contact centre is holding back brand loyalty: according to Gillian Chamberlain, MD, Capita ...

Global adoption of artificial intelligence continued to rise in the second half of 2025, increasing by 1.2 percentage points compared to the first half of the year, with roughly one in six people ...

Tech leaders share smart but simple IT habits that quietly boost system performance, stability and resilience across modern ...

A Paw It Forward Collaboration Helping New Pet Parents & Pets Waiting for Their Families This partnership turns everyday training into life-saving impact. Families are not just helping their own pet ...

Education should focus on cultivating the ability to think differently, ask critical questions and solve real-world problems ...

Companies spend billions on programs that don’t pay off. Here’s how to fix that. by Michael Beer, Magnus Finnström and Derek Schrader Corporations are victims of the great training robbery. American ...

The CSAT (Civil Services Aptitude Test) Answer Key helps aspirants evaluate their performance in Prelims Paper II. By decoding the answer key, candidates can calculate tentative scores, identify ...

CIMT is the Core Function lead for all initial military training and education to transform civilian volunteers into Soldiers who are disciplined, fit, combat ready and who increase Army readiness at ...