AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

Generative AI as a Strategic Enabler for Global Start-Ups Entering Southeast Asian Markets: Capabilities, Illustrative Cases, ...

Average handle time (AHT) in the contact centre is holding back brand loyalty: according to Gillian Chamberlain, MD, Capita ...

Global adoption of artificial intelligence continued to rise in the second half of 2025, increasing by 1.2 percentage points compared to the first half of the year, with roughly one in six people ...

Tech leaders share smart but simple IT habits that quietly boost system performance, stability and resilience across modern ...

A Paw It Forward Collaboration Helping New Pet Parents & Pets Waiting for Their Families This partnership turns everyday training into life-saving impact. Families are not just helping their own pet ...

Education should focus on cultivating the ability to think differently, ask critical questions and solve real-world problems ...

UPSC Civil Services Exam Notification 2026 PDF Download at upsc.gov.in Live Updates: This nationwide recruitment aims to ...