Information technology services firm Presidio Inc. today announced the launch of Adaptive Cloud Services, a suite of intelligent, artificial intelligence-enhanced cloud offerings built on Amazon Web ...

-- Half of all tractor customer online inquiries received no personal response -- Kubota dealerships ranked highest in the 2026 study, followed by TYM, Mahindra, John Deere, and Yanmar AUSTIN, Texas-- ...

As part of CRN’s 100 Coolest Cloud Computing Companies of 2026, here’s a look at 20 innovative software companies that are ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

A fully managed AI Agents Business Portal centralizes lead capture, unified inbox, CRM, automation, and reporting, so ...

Mardi Gras creates compressed decision-making windows for consumers”— Brett Thomas NEW ORLEANS, LA, UNITED STATES, ...

A recent fraud case shines a spotlight on the many communication disconnects caused by disjointed software systems common at ...

Age UK, Yorkshire Wildlife Trust and RSPCA reveal the CRM, digital experience platform, and other marketing technologies they use to help boost support.

AWS cloud infrastructure targeted by cyberattacks from Russian hackers in threat actor campaign focused on customers’ network ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Washington, DC, November 24--Whether they shop at retail stores or on the web, customer service is important to nearly all consumers, according to a comprehensive national survey on customer service ...

Customer feedback is one of the quickest and most efficient ways to improve your business. After all, who would know better than your customers what you do well and what could use improvement? The ...