Rather than argue with customer support, I used AI to navigate cancellation flows and surface hidden retention offers. The ...

A golden phone that President Donald Trump's family business promised to release last year remains mysteriously under wraps ...

Use SMS messaging in text message marketing campaigns to reach customers on their mobile devices. Learn the types of SMS ...

KLM is alerting passengers to fraudsters claiming to be customer service representatives. These scammers pose as staff ...

The practice reduced inefficiencies and eliminated dependence on costly third-party call services. Further, the tech ...

New iPhone replacement scam uses pressure tactics and fake carrier calls to steal devices from buyers. Criminals claim ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

A new Android banking trojan called Sturnus is shaping up to be one of the most capable threats we have seen in a while. It ...

WASHINGTON — Defense Secretary Pete Hegseth violated official policy when he used the publicly available Signal app to message about military plans from his personal cell phone, including imminent ...

BSNL has introduced a new calling option in India, the VoWiFi service, which will allow users to stay connected even when ...

Google has rolled out Android’s Emergency Location Service in India, starting with Uttar Pradesh, allowing emergency ...

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...