I have immersed myself in the tech world for over five years, focusing my efforts on providing readers with in-depth reviews of gadgets. Exploring the ins and outs of the latest tech has been quite a ...

Technicians working on a firewall upgrade made at least ten mistakes, contributing to two deaths, according to a report on a September incident that saw Australian telco Optus unable to route calls to ...

SYDNEY - Optus’ management has been sharply criticised in an independent review into September’s fatal emergency call outage, which found that a series of avoidable failures and cultural shortcomings ...

Gift 5 articles to anyone you choose each month when you subscribe. Optus’ decision to outsource its mobile networks and call centres offshore contributed to delays in detecting a fatal Triple Zero ...

Add articles to your saved list and come back to them any time. Optus workers face the sack or financial penalties after an independent review exposed a litany of failures behind September’s deadly ...

[SINGAPORE] An independent review into Optus’ major September outage has uncovered gaps in process, accountability, and escalation and information protocols. The Sep 18 incident when Triple Zero calls ...

A damning report into September’s Optus outage — which cut off access to triple-0 services and was linked to two deaths — has exposed a raft of internal problems at the foreign-owned telco, notably a ...

Australia’s three big mobile phone operators will have to pay billions of dollars more to use the radio waves that transmit mobile phone calls after their regulator increased the price it plans to ...