Crunchbase News

Exclusive: Flip Raises $20M Series A For Its Verticalized Approach To AI-Based Customer Service

Flip, a startup that claims to offer an Amazon Alexa-like voice AI experience for businesses, has raised $20 million in a ...

AI in Customer Service Is Eroding Trust — Here’s What You Need to Know Before It Derails Your Business

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...
IEEE

Cluster Boost: Stacked Machine Learning Model for Customer Behaviour Analysis in E-commerce

Abstract: This study focuses on the development of a stacked model, named Cluster Boost, which integrates K-means clustering and Gradient Boosting to analyse customer behaviour in e-commerce. Cluster ...
IEEE

A Comparative Study of Machine Learning Algorithms for Predicting Customer Churn: Analyzing Sequential, Random Forest, and Decision Tree Classifier Models

Abstract: Predicting customer churn is vital for businesses aiming to retain their customer base and enhance profitability. This study investigates the effectiveness of three prominent machine ...