You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

JCB has announced a 60ft articulated boom lift, which will initially be available with all electric or hybrid powertrains - the A60E and A60EH. The two new models feature the same dual riser, two ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

MNS workers staged a protest at a Yes Bank branch in Nagpur, accusing the bank of auctioning a Marathi customer's JCB without prior notice. The agitation turned violent, with bank staff being ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

This past school year, a parent reached out to me. In our very first communication, she threatened to go to the school board if I did not locate an assignment that we later discovered her child had ...

JCB is the only international payment brand based in Japan. Its brand message, “Uniquely Yours” reflects a strong customer-first mindset and a deeply rooted Japanese identity—highlighted by a spirit ...