Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Text message marketing is a powerful tool for reaching your customers. See some SMS marketing examples and adapt them to your ...

"The business sense uses of AI are ones that we think of as enhancing productivity for the human beings that are involved in a particular task," said Oxman.

One overlooked benefit of training an AI to match your brand’s tone is consistency. Human teams do their best, but everyone ...

How do you redesign a system so that it works efficiently and effectively for everyone? It feels like it should be easy – ...

Fraud is being driven by AI. Today, scammers are able to create highly personalised and convincing fraudulent schemes, ...

Local experts and gig workers share lessons learned for those looking to make money outside their primary job.

The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...

ProfileTree’s Future Business Academy offers no-cost AI masterclass to help small businesses across Ireland and the UK implement AI safely and strategically. By removing the cost barrier, we’re giving ...

Unfortunately, history shows that many of these transformations will fail. Bain & Company research notes that 88% of business ...

Rex Insurance CEO discusses how climate change is creating new risks, demanding stronger insurance coverage and industry ...