Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Europe VP Andrew Bennett shares the logic for Prime's latest pacts in Spain and France, and why HBO Max is doubling down on ...

The Odessa American is the leading source of local news, information, entertainment and sports for the Permian Basin.

Jeff Palleschi faced too many hurdles from the Indian River County Building Department during $1.4 million renovation in ...

After 40 years of keeping Scotland’s capital running smoothly, and with over 9,000 customers on the books, Lochrin Autos ...

Ace Named Highest-Ranked Hardware and Home Improvement Retailer Among Competitors in Survey of 3,500 Companies OAK BROOK, Ill., Jan. 5, 2026 /PRNewswire/ -- Ace Hardware, the world's largest hardware ...

Mobile's home-grown chicken-finger chain has taken a "slow burn" approach to growth -- but things may be about to speed up.

Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ecstatic about the product's possibilities. Ditto for its just-announced ...

During Kansas City Restaurant Week, from Jan. 9-18, 2026, diners can eat at more than 250 participating restaurants offering ...