Joining Lidl GB’s board of directors, Louise Weise’s remit sees responsibility for the full customer journey brought under a ...

A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

Larry Leung begins a second year as Chair of CXPA Canada, focusing on AI, risk management, and the evolving role of customer ...

Fast, easy experiences are part of good CX, but they aren’t the most important ingredient, Taco Bell’s Dane Mathews said at ...

Lidl GB has named its customer director Louise Weise as its new chief customer officer (CCO). The new role sees her join the ...

After identifying retention as a challenge, the pizza chain has rolled out a local marketing hub that allows franchisees to ...

In today’s competitive eCommerce landscape, customer loyalty plays a crucial role in the success of every brand. One of the ...

Verizon, one of the largest phone carriers in the U.S., sparked backlash last year when it took a major step to make it ...

United Airlines just announced that it has appointed a new leader for its MileagePlus program. The airline has selected Jarad ...

The appointment supports the company's expansion plans as it scales operations and enhances service delivery across the UK.

APCO Holdings CEO Tony Wanderon explains how dealers can protect margins, boost retention, and drive profitability in 2026.

That shift in timing matters. Retail has spent the last decade optimising analysis after the fact. Agentic AI pushes decision ...