Consumer trust can be fragile. During the holiday season, 24% of shoppers reported receiving a biased product recommendation from an AI chatbot based on a stereotype. Among those shoppers, 32% lost ...

Talented executives too often accept CEO roles without fully interrogating whether the context—not just the title—sets them ...

The Disclosure and Barring Service (DBS) has launched a new Customer Satisfaction Survey, to collect feedback from Disclosure and Customer Service ...

Dallas city executives are again asking council members to offer feedback on the city’s citizen satisfaction survey. Here’s ...

CableTV.com has released its annual customer satisfaction awards. Spectrum secures bragging rights in multiple categories. DRAPER, UT, UNITED STATES, January 5, 2026 /EINPresswire.com/ — CableTV.com ...

Third-year survey provides practical insight into performance, trends, and the year ahead CHARLOTTE, NC, UNITED STATES, January 4, 2026 /EINPresswire.com/ — OutdoorAdventures.pro today announced the ...

UPrinting reports 25% of business owners lost clients to AI tools, raising concerns over authenticity. Many seek balance, ...

The rank of Prayagraj Airport has improved from 37th (January-June 2025) to 12th for the July-December 2025 period in the latest pan-India Customer Satisfaction Survey conducted by the Airports ...

Tennessee American Water is sending letters to customers this month "as part of its commitment to provide safe, clean, reliable, and affordable water service." The letters request help from customers ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

Customers stopped believing you’re listening. Survey fatigue is now one of CX’s biggest blind spots. Here’s how to fix it. Brands say they want to listen—but customers have stopped talking. Once a ...