Child Care Solutions has opened a new location at 1101 Erie Blvd. East, which features a training center, digital training ...

Manufacturing SOP creation is breaking down as critical process knowledge remains trapped in training videos and ...

When it comes to highlighting shocking customer care in Ireland and the myriad ways readers have been let down, this page is rarely found wanting. But with it being the season of goodwill and all, we ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

Nov 21 (Reuters) - Design software company Figma (FIG.N), opens new tab was hit with a proposed class action in California federal court on Friday for allegedly misusing its customers' designs to ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

The startup plans to utilise the fresh capital to expand its technical team, accelerate GTM strategy and scale up enterprise deployments The startup claims that it currently handles millions of ...

A grant will fund a Child Development Associate (CDA) certification course in Spanish to address a shortage of bilingual preschool teachers. The lack of Spanish-language training has been a barrier ...

The Trump administration has restored promised funds to a program that teaches people in health care how to work with aging Americans. By Paula Span In St. Louis, a team of students aboard a ...

All of them painted a picture of a formerly rigorous structure for training and maintaining customer support services in the U.S. that was suffering significantly due to language barriers, poor ...