Major Beauty Retailer Modernizes HR Service Delivery With 3CLogic Voice AI Integration

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced that a major beauty ...

Rich Tehrani

Rich Tehrani is a VoIP industry expert, visionary, author and columnist. He founded the first magazine focused on VoIP in ...
IEEE

A Conceptual Review on Integration of Cognitive Load Theory and Human-Computer Interaction

Abstract: During the era of technological advancement and usage of the e-learning environment, it is vital to examine the integration between the human-computer interaction (HCI) and the theory of ...
IEEE

Pricing experiments for a computer-telephony-service usage allocation

Abstract: Charging a higher price during periods of congestion should more efficiently allocate scarce resources by encouraging users to conserve. We study its benefits by conducting several pricing ...