You’re Leaving Money on the Table — Here’s the Revenue Opportunity Most Businesses Are Overlooking

Every entrepreneur knows the feeling: a CRM full of promising leads, a growing contact list and ambitious revenue goals. Yet somehow, those connections never quite convert at the rate you’d hoped. The ...
Forbes

PolyAI Raises $86 Million As Fight To Answer Calls With AI Heats Up

Investors have plowed billions of dollars into AI startups that promise to help answer annoying customer service calls for businesses big and small. PolyAI has just raised a new round on a $750 ...
CNBC

The best AI customer service chatbots for businesses of January 2026

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

DataField Technology Services Adds Help Desk Staffing to Workforce Solutions

DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing ...
Times Union

A, B, C or D – grades might not say all that much about what students are actually learning

(The Conversation is an independent and nonprofit source of news, analysis and commentary from academic experts.) Joshua Rowe Eyler, University of Mississippi (THE CONVERSATION) Grades are a standard ...
Times Union

More adults return to college in California as inflation and job fears rise

If you want to gauge the health of California’s economy, start with its community colleges. “When the economy is doing well, our enrollments are down, and when the economy is in a tough stretch or in ...
Ecommerce Fastlane

Best AI Interview Copilot For Ecommerce Tech Roles

E-commerce teams are judged by direct business metrics (revenue, conversion, retention), operational reliability (checkout uptime, fraud prevention), and complex user flows (multi-step purchases, ...
CSNews

Seven C-store Brands Recognized for Customer Service

A total of seven convenience store retailers made the new ranking, including: Buc-ee's (No. 13) QuikTrip Corp. (No. 16) Kwik ...

9 top customer service challenges — and how to overcome them

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
NDTV

CBSE Class 12 Exams: Key Competency-Focused Chemistry Questions To Practice

CBSE Class 12 Board Exams 2026:The Chemistry paper will be held on February 28. CBSE Class 12 Board Exams 2026: The Chemistry paper is considered one of the most challenging in the Class 12 board ...
The Tax Adviser

Managing tax practices in response to new legislation

Firms can follow these guidelines to position themselves as the trusted advisers clients need to navigate the many tax law ...
Yahoo

4 ways to contact Amazon customer service

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...