Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Q4 2025 Earnings Call Transcript January 8, 2026 TD SYNNEX Corporation beats earnings expectations. Reported EPS is $3.83, ...

The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...

Working from home is much more commonplace nowadays than it was ten years ago. When I first started researching work at ...

"The business sense uses of AI are ones that we think of as enhancing productivity for the human beings that are involved in a particular task," said Oxman.

LLCC launches a professional development institute offering workforce training and 50% off courses through Jan. 30.

BETHLEHEM TWP., Pa.- A UPS customer service center in Northampton County is closing. A public relations spokesperson for the company confirmed the closure of the facility at 2301 Highland Avenue in ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

The simulator allows officers to train in realistic, high-stress scenarios that focus on judgment, communication, and ...

A 15-week leadership and management program designed to help skilled trades professionals grow careers, teams, and ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

City of Tucson is working to hire and retain 911 and 311 dispatchers to keep call wait times low and support first responders ...