Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Microsoft is rolling out a new “Copilot Checkout” feature that lets shoppers complete purchases directly inside its AI ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

A man pays a fixed rate to repair his refrigerator but gets endless delays, false diagnoses, and a canceled service visit.

Somil Gupta is the Head of AI & Infrastructure at Broccoli AI, a Y Combinator-backed company building voice agents for the trades industry. The home services industry, including trades like HVAC, ...

Microsoft has launched Copilot Checkout, a feature that allows users to complete purchases without leaving the chat interface ...

LAS VEGAS, NEVADA - DECEMBER 2: Amazon Web Services (AWS) CEO Matt Garman delivers a keynote address during AWS re:Invent 2025, a conference hosted by Amazon Web Services. (Photo by Noah Berger/Getty ...

Many have negative associations when it comes to customer service provided by artificial intelligence, but Chetan Dube insists it can be done right. The 59-year-old billionaire AI pioneer is the CEO ...

Back in June, Andy Jassy, the CEO of tech giant Amazon (AMZN), told employees that AI agents would soon become part of everyday life. In fact, AI companies have been releasing their own shopping ...

A fully managed AI Agents Business Portal centralizes lead capture, unified inbox, CRM, automation, and reporting, so ...

From creating new categories of skill sets to reshaping how work is structured, AI will enter a new phase of adoption at the ...