Every company must do important things perfectly in order to be successful. If these tasks aren’t adhered to in a systematic standardized way, customers gets confused and stop doing business with your ...

Athena Lee does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond their ...

Forbes contributors publish independent expert analyses and insights. Phil Kirschner advises leaders on modern work and employee experience. A silent revolution is taking place in today’s rapidly ...