Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

About a year and a half ago, Kalispell (Mont.) Regional Healthcare realized they needed to take a hard look at their workforce management process. Located in Northwest Montana, Kalispell is in an area ...

DALLAS--(BUSINESS WIRE)--CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to ...

Whether they realize it or not, most construction contractors are practicing workforce management unknowingly and unequipped, often on a spreadsheet, whiteboard, home-grown system or even on paper.

The workforce management (WFM) market for contact centers continues to grow at a solid rate, as more businesses seek to improve overall customer service by providing employees with everything needed ...

Collaboratives, mergers, partnerships, ACOs, GPOs, etc. Every day we hear news of another group of hospitals or medical groups consolidating in some way, shape or form to grow their patient base, ...

After the pandemic, many companies may prefer to maintain a hybrid way of working. Here’s how to enable a largely remote operations workforce to deliver on client requirements and contractual ...

In his decades-long career in tech journalism, Dennis has written about nearly every type of hardware and software. He was a founding editor of Ziff Davis’ Computer Select in the 1990s, senior ...

A rapidly aging workforce in developed economies, the lack of skilled workforces within process and extractive industries, increasingly stringent local employment requirements and an increased ...

DALLAS--(BUSINESS WIRE)--CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to ...