The quotation symbol in Gmail is one of many formatting features you can implement to customize the appearance of your messages to make them as clear as possible. Choosing the right words is important ...

I’ve gotten a lot of emails recently about where to put periods and commas relative to quotation marks. The notes were prompted by a recent column in which I mentioned that, in American English, a ...

Our language needs quotation marks. Without them, we couldn't know who said what to whom or even what they meant. Unfortunately, using them can prove tricky. Quotations marks appear in both double and ...

A few years ago while copy editing an article, I was shocked to see something like this: “I lecture my sales staff about what I call ‘me syndrome,’” Jones said. What shocked me was the punctuation.

If you are an American, using quotation marks could hardly be simpler: Use double quotation marks at all times unless quoting something within a quotation, when you use single. It’s different in the ...