HMRC's ability to improve its customer service experience is directly linked to its ability to shift away from a multi-billion pound outsourcing contract. That presents problems. The UK tax office has ...

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HM Revenue and Customs (HMRC) hung up on 55,922 taxpayers last year after leaving them waiting on the phone for more than 70 minutes. The tax authority will automatically hang up on callers once the ...

The UK’s tax authority is “degrading its own services as a matter of policy” and damaging the public’s confidence, a report by MPs into HMRC has warned. Growing concerns have been raised about HM ...

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...

LONDON--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), the leading enterprise AI decisioning and workflow automation platform provider, today announced a strengthened relationship with HMRC, the UK ...

The Government has this week announced a new HMRC service that will allow workers to "take control" of their tax affairs. The new system is said to make the tax system "easier" for around 35m workers ...