The impact of social-media-driven, algorithmic advertising really can’t be overstated. In just the past five years alone, we’ve seen the advent of TikTok and the total takeover of Instagram: visual ...

Webinars are more than learning opportunities for attendees. With the right strategy and software, a webinar can be an incredibly powerful marketing tool, transforming prospective buyers into loyal ...

Brands must ensure customer journeys are as accurate and relevant as possible so customers and prospects can be guided into the appropriate parts of the funnel. Consumers have more options than ever ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. Embracing customer ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In customer support, there is no one-size-fits-all solution. The issues faced by different ...

One of the things that I love most about the world of franchising is the variety of industries and businesses that it spans, and the flexibility that franchising as a business model offers. With a few ...