For both discrete and OEM manufacturers, the shift is on to a more service-oriented way of doing business. Manufacturers are finding themselves focused more on customer engagement than product ...

There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

In the manufacturing industry—a space characterized by intricate supply chains, rapid technological advances and high-stakes operational demands—what happens after a product is sold can be just as ...

In the old days before digital tuners, radios had two tuning knobs -- one for general tuning (to get you in the ballpark) and one for fine tuning (to hone in on a specific frequency). Laura Wood, ...

Both service operations and manufacturing operations are in the business of satisfying customers, and that requires organization and planning. While the mechanisms and inputs for creating customer ...

“Elastic Cloud” allows for real-time management of materials and equipment destined for installation or servicing at even the most remote oil and gas fields. Advanced computing technology goes beyond ...

The end goal of any company is a satisfied customer. The process of locating, obtaining and transporting the inputs needed to do this is the core function of supply chain management. Specifically in ...

The term 'customer success' is one that's increasingly bandied about by technology vendors, but it has many different meanings. For most SaaS vendors, the main focus is how successfully a customer is ...