Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In today's competitive marketplace, outsourcing your customer care to a dedicated team of ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in an ...

Author’s note: Please note that I have no business affiliation with the company featured in this post. This information is based solely on my personal experience. Customer service used to be just that ...

To reinvent how businesses approach customer care, T-Mobile is going old school — by connecting its customers with humans instead of robots. At a press event in Charleston, South Carolina, T-Mobile’s ...