For the past couple of months, every time a new recorded phone call surfaced showing Comcast delivering poor customer service, the company’s response has been pretty much the same: We apologize to the ...

Getting your Trinity Audio player ready... FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s ...

The Action News Troubleshooters have gotten more complaints about Comcast than any other company. Now the cable giant claims to be re-inventing their customer experience - something many say is long ...

FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s pleasant when you meet on the sidewalk. She’s ...

The idea of losing your job after complaining about your home cable service seems a touch absurd. One Comcast customer, however, says that's exactly what happened after he complained to Comcast about ...

If you’re currently a Comcast customer, pick up the phone, call the company, and politely explain that you’re considering leaving. You could potentially save a bundle of money—if you still want to ...

With the insane Comcast cancellation call still fresh in our minds, the idea of having to make that call yourself can be a little daunting. Who wants to sit through an endless diatribe from a grumpy ...

Perhaps it's just me, but I thought that Comcast had visited a reputable psychologist, confessed to its worst tendencies and taken steps to do something about them. The low point had surely been the ...