Contact centers have long been the backbone of customer service operations across various industries. With the advent of digital transformation, these centers are evolving to meet the demands of a ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

MARKHAM, ON, April 4, 2023 /PRNewswire/ -- Sangoma Technologies Corporation (STC:CA) (TSX: STC; Nasdaq: SANG) ("Sangoma" or the "Company"), a trusted leader in delivering cloud-based Communications as ...

Mitel has announced the release of its Mitel AnyWare Cloud Contact Center solution as the latest addition to the company’s suite of cloud-based products. Mitel’s contact center solution is targeted to ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software for the enterprise contact center market, today announced that a leading global online and mobile ...

INDIANAPOLIS & OMAHA, Neb.--(BUSINESS WIRE)-- EMS Inc., a provider of outsourced contact center services, has selected Interactive Intelligence Group Inc.’s (Nasdaq: ININ) cloud-based ...

In 2025, businesses will continue to migrate their contact center solutions from legacy on-premise hardware and software to cloud-based contact center solutions (CCaaS). And it’s shaping up to be the ...

JBH Works, a renowned leader in call center solutions, has announced a major rebranding to reflect its enhanced focus on technology and cloud-based services. Justin Hill, the owner of Convey Five, ...

Dublin, Dec. 13, 2019 (GLOBE NEWSWIRE) -- The "2019-2020 Cloud-Based Contact Center Infrastructure Market Report" report has been added to ResearchAndMarkets.com's offering. The cloud has become the ...

Henderson, NV, Oct. 05, 2022 (GLOBE NEWSWIRE) -- via NewMediaWire-- Duo World Inc. (DUUO) announced today the launch of its cloud-based contact center, DialDesk, a product designed to autoscale and ...

We recently published a list of 10 AI News and Ratings You Should Not Miss. In this article, we are going to take a look at ...

MUNICH & BARCELONA, Spain--(BUSINESS WIRE)--Genesys, a leading provider of customer experience solutions, and Deutsche Telekom GmBH, the leader in cloud-based contact center solutions, today announced ...