Following our report late last month that Apple was preparing to start charging for out-of-warranty online chat support, we’ve been informed that today Apple support has finally flipped the switch on ...

Apple has begun rolling out changes to its online chat support service that will require some customers to pay a per-incident fee, though the new policies could result in lower costs for those who ...

Apple is planning to institute fees for users that are seeking online chat support for out-of-warranty products, reports 9to5Mac. The company has reportedly been working on a new web payment system ...

Apple has launched a newly redesigned AppleCare website that includes 24/7 live chat support, reports 9to5Mac. First rumored in early August, the redesign includes large, easy-to-click buttons and a ...

Apple has streamlined its AppleCare Web site, (finally) adding a chat support option for when you just have a quick question and don’t want to pick up the phone or make a trip to the nearest Apple ...

In the coming weeks, Apple will be making significant enhancements and changes to its AppleCare support service, according to sources. Planned to go live as soon as Monday, August 12th is 24 hours a ...

Topher, an avid Mac user for the past 15 years, has been a contributing author to MacFixIt since the spring of 2008. One of his passions is troubleshooting Mac problems and making the best use of Macs ...

There’s no denying Apple’s reputation for producing some of the coolest and most cutting-edge tech for folks like you and me. From desktops and laptops to phones and tablets, there’s an Apple product ...

Apple Business Chat, Apple’s new platform for allowing companies and brands to communicate with customers over iMessage, is expanding. In addition to Dish becoming the first TV provider to support ...

On the last day of WWDC, Apple detailed Business Chat, its new enterprise customer support platform for iOS 11, leveraging iMessage Apps introduced in iOS 10 as well as integration with Maps, Safari ...

If you need help with an iPhone, iPad, Mac or other Apple product–whether it’s broken or faulty, or you just can’t figure out how to do something with it–the company will help you solve the issue.